12/11/2023 0 Comments Remote mouse not working![]() ![]() Updating the driver may fix issues with a non-functioning mouse. If a driver is installed for the mouse, we recommend you check for an update released since the installation of the driver. Check our mouse manufacturers list for links to many mouse manufacturer websites to download a driver for the mouse. While Windows may have a standard or default driver for the mouse, installing a driver for your specific mouse may fix the issue. You can check in the Device Manager for this. ![]() Remove all mice listed by highlighting each device and then press Del on the keyboard.Ĭheck if a driver is installed for the mouse.Expand the mouse (mice) option in Device Manager by clicking the + symbol.To fix this problem, follow the steps below. If the mouse is working in Safe Mode, there is likely a driver or software conflict. Software or driver conflictīoot into Windows Safe Mode. If the computer's keyboard works, shut down Windows properly by pressing the Windows key, and then using the arrow keys and Tab to select shut down. If the mouse has worked properly in the past (i.e., not a new mouse), shut down the computer and disconnect and reconnect the mouse. With a PS/2 mouse, check the back of the computer to verify that it's plugged into the PS/2 mouse port and not the PS/2 keyboard. Disconnect the wireless USB adapter and try plugging it into a different port.Make sure the wireless receiver is within range and is not blocked by too many objects.If the mouse doesn't appear to be on, replace the batteries.If your mouse has a power switch, it's often on the bottom side. Move your mouse around on the mousepad to see if any indicator comes on. Make sure the wireless mouse is receiving power by checking for some indication of power (usually a light). ![]() If the mouse connects to a USB hub, try connecting the mouse to a USB port on the back of the computer. If you are using a USB (universal serial bus) or cordless mouse, disconnect the mouse cable and reconnect to a different USB port. ![]() Mouse is not connected correctlyįollow these steps to verify the mouse is connected correctly to the computer. If any new hardware was recently installed on the computer, remove it to help verify the new hardware is not causing a conflict with your existing mouse.
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